Privacy Policy

Optimum Psychiatric Care and Wellness ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website, contact us, request appointments, or communicate with our practice.

1. Information We Collect

We may collect the following categories of information when you interact with our website or services:

• Personal Information: Your name, phone number, email address, and other contact details you voluntarily provide.
• Health-Related Information: Medical or mental health information you provide when communicating with our practice or receiving our services.
• Appointment Information: Appointment requests, scheduling details, appointment preferences, and related communications.
• Communication Preferences: Your preferred method of communication, including consent to receive SMS messages where applicable.
• Website Information: Technical information such as IP address, browser type, device information, pages visited, and general website usage data.

Please avoid submitting sensitive medical or psychiatric information through ordinary website contact forms or unsecured communication channels. Contact our office for information about secure communication options.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Responding to inquiries and requests.
• Scheduling and managing appointments.
• Sending appointment reminders and follow-up communications.
• Providing information about our psychiatric and wellness services.
• Communicating important service-related updates.
• Improving our website and services.
• Maintaining administrative and operational records.
• Meeting applicable legal and regulatory requirements.

3. SMS Communication & Consent

By providing your phone number and expressly consenting to receive text messages, you agree to receive SMS messages from Optimum Psychiatric Care and Wellness for purposes such as:

• Appointment reminders.
• Follow-ups.
• Important updates related to your care or services.

Message frequency may vary. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing any services. You may contact our office through other available communication channels if you do not wish to receive text messages.

4. SMS Privacy Policy

We respect your privacy and are committed to protecting your mobile information.

We do not sell mobile phone numbers, SMS consent records, or text messaging opt-in information.

SMS consent and opt-in information will not be disclosed to third parties for their independent marketing or promotional activities.

5. Information Sharing

We do not sell your personal information or share it with third parties for their marketing or promotional purposes.

We may disclose information in limited circumstances, including:

• To healthcare professionals involved in your care, where permitted by applicable law.
• To trusted service providers supporting our operations, such as appointment scheduling, website hosting, and communication services, subject to appropriate privacy and security safeguards.
• When required by law, court order, or authorized regulatory request.
• When disclosure is legally permitted or required to protect the health and safety of individuals.

Important: The SMS privacy protections described above apply specifically to mobile information and SMS consent data. Such information is not shared with third parties or affiliates for marketing or promotional purposes.

6. HIPAA & Health Information Protection

We recognize the importance of protecting the confidentiality of patient health information.

Where applicable, we handle Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other relevant federal and state privacy requirements.

Patient information may be used or disclosed for treatment, payment, healthcare operations, and other purposes permitted or required by law.

For additional information about your rights concerning medical records and Protected Health Information, please request our separate HIPAA Notice of Privacy Practices.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance your browsing experience.

These technologies may collect technical information such as browser type, device information, pages visited, and general website usage data.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Any analytics or tracking technologies used on our website should be configured in accordance with applicable privacy requirements, particularly where health-related information may be involved.

8. Third-Party Services and Links

Our website may contain links to third-party websites or services, including appointment scheduling platforms, healthcare technology providers, and other external resources.

These services may have their own privacy policies and practices. We encourage you to review their policies before submitting personal information.

We are not responsible for the privacy practices or content of websites that we do not control.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We encourage you to avoid sending sensitive medical information through unsecured communication channels.

10. Children's and Teenagers' Privacy

Our practice provides psychiatric and wellness services to children, teenagers, and adults.

We recognize the importance of protecting minors' personal and health information. Information relating to minors is handled in accordance with applicable federal and state privacy laws, including relevant parental or guardian rights and confidentiality protections.

11. Your Privacy Rights

Depending on applicable laws and the type of information involved, you may have the right to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information where legally permitted.
• Withdraw SMS consent at any time by replying STOP.
• Request information about how your personal information is used or disclosed.
• Exercise applicable rights concerning your Protected Health Information under HIPAA.

Some rights may be subject to legal limitations and exceptions.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, website functionality, communication practices, or applicable laws.

Any updates will be published on this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, our information practices, or SMS communications, please contact us:

Optimum Psychiatric Care and Wellness
Website: www.optimumpsychiatriccare.com

For questions concerning your health information or HIPAA rights, please contact our office directly.

Your privacy, confidentiality, and well-being are important to us.